Shipping Policy

Shipping Policy

Effective Date: 10 August 2026
Brand Name: Ujalsons
Company Name: Vomi India Marketing Private Limited
Product: Ujalsons Anti Pain Oil

At Ujalsons, operated by Vomi India Marketing Private Limited, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, and delivery procedures.

1. Order Processing

Once an order for Ujalsons Anti Pain Oil is successfully placed, it will be processed for confirmation and dispatch.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

For Cash on Delivery (COD) orders, we may contact you through phone, WhatsApp, or SMS to verify your order before dispatch.

2. Shipping Coverage

We ship orders to serviceable locations across India.

Delivery availability may depend on the customer’s PIN code and the serviceability of our courier or logistics partners.

If an address is not serviceable, we may contact the customer to discuss available options or cancel the order.

3. Estimated Delivery Time

After successful order confirmation and dispatch, orders are generally delivered within 3–7 business days.

Delivery times are estimates and may vary depending on:

  • Customer location
  • Courier serviceability
  • Public holidays
  • Weather conditions
  • Transportation disruptions
  • High order volumes
  • Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed on the order page or communicated to the customer before order confirmation.

Any promotional free-shipping offer will be subject to the conditions mentioned on the website at the time of ordering.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders.

Customers placing COD orders are requested to provide a valid phone number and complete delivery address and to remain available to receive the shipment.

COD availability may be restricted for certain PIN codes or customers with repeated refused or undelivered orders.

6. Order Tracking

Where tracking is available, customers may receive shipment and tracking information through SMS, WhatsApp, email, or other communication channels.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information, including:

  • Full Name
  • Mobile Number
  • Complete Address
  • Landmark, if required
  • City
  • State
  • PIN Code

Ujalsons may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operational policies.

If delivery fails because the customer is unavailable, cannot be contacted, refuses the shipment, or provides an incorrect address, the package may be returned to us.

9. Damaged or Tampered Package

If you receive a package that appears significantly damaged or tampered with, please contact our customer support as soon as possible.

Customers may be requested to provide photographs, videos, packaging details, or other reasonable evidence to help us investigate the issue.

Eligible replacement or refund requests will be handled according to our Return & Refund Policy.

10. Delayed Delivery

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to courier operations, weather, holidays, transportation issues, natural events, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team for assistance.

11. Contact Us

For shipping, tracking, or delivery-related questions, please contact:

Vomi India Marketing Private Limited
Brand: Ujalsons
Product: Ujalsons Anti Pain Oil

Phone: +91 9770195262
Email: ujalvomi@gmail.com

Our team will make reasonable efforts to assist you with your shipping and delivery concerns.